Industry
Public sector digital services people can actually use
We build accessible online services, case management, and data platforms that let citizens apply, pay, and track progress without visiting an office. Staff stop rekeying paper forms, and every service meets the accessibility and security standards it must.
- 1,200+ clients helped
- Building since 2010
- 15 services, one team
- 50+ technologies
At a glance
What we build
We build accessible digital services, online forms and payments, case management, citizen portals, and data platforms for public bodies and agencies.
Problems we solve
Citizens still print forms and queue, staff rekey applications into old systems, and services must meet strict accessibility and security standards.
Who we serve
Local and regional authorities, agencies, public services, education and health bodies, and the suppliers who serve them.
How to choose
Start with one high-volume service that still runs on paper or email, and rebuild it end to end as a digital service.
What is different
What good public sector services need
Public services serve everyone, including people with disabilities, limited digital skills, or poor connections. A service that only works for confident users is not finished. Accessibility and plain language come first, not last.
Behind the form, staff need case management that routes work, tracks deadlines, and connects to the records systems already in place. Too often a shiny form ends in an inbox where someone retypes everything.
We build services end to end, from the citizen's first question to the decision and the follow-up, and we measure completion rates, time to decision, and calls avoided.
Security, privacy, and procurement rules shape the work. We document decisions, test thoroughly, and hand over everything so your team owns the service long after launch.
We work in short, visible stages. Each release is shown to the service team and to real users before it goes live, so there are no surprises at launch and no long gap between investment and benefit.
How we deliver
How we deliver public sector services
A first accessible online service usually goes live within four weeks, with research and testing included.
Research with real users
We test the current service with citizens and staff, including people with access needs.
What it produces
- User research
- Accessibility findings
Prototype and test
We prototype the new service and test it until people complete it unaided.
What it produces
- Tested prototype
- Content design
Build and integrate
We build the service and connect it to the records systems staff use.
What it produces
- Live service
- Integrations
Run and improve
We measure completion and contact rates and improve the service after launch.
What it produces
- Performance data
- Improvement plan
Technical depth
Technical notes for the public sector
What your digital, security, and procurement teams will ask about.
- Services are built to the WCAG accessibility guidelines and tested with assistive technology.
- Content is written in plain language and tested with real users.
- Hosting, data location, and access follow your security policies and are documented.
- Code and documentation are handed over so your team or another supplier can continue.
What you get
What public bodies get from us
Public bodies see more people completing services online, fewer calls and visits, and staff spending their time on decisions instead of data entry.
Services people finish
- Plain language.
- Accessible to everyone.
Lower cost per case
- Fewer calls and visits.
- No rekeying.
Faster decisions
- Work routed automatically.
- Deadlines tracked.
Ownership
- Documented and handed over.
- No lock-in.
What we build
Public sector software we build
Every service we build is accessible, secure, and designed to be run by your own team after launch.
Accessible online services
Forms in plain language that work with screen readers, keyboards, and slow connections.
Online payments
Fees, permits, and fines paid online with receipts and reconciliation.
Case management
Work queues, assignments, deadlines, and decisions for the staff who handle applications.
Citizen portals
Accounts where people track applications, upload documents, and receive messages.
Booking and appointments
Online booking for inspections, collections, and appointments, with reminders.
Data platforms
Service data brought together for performance reports and planning.
Typical projects
Government and public sector projects, costs, and timelines
Public bodies usually start with one high-volume service and reuse the pattern.
| Project | What it includes | Typical cost | Typical timeline from approved scope |
|---|---|---|---|
| Accessible online form and payment | Form, validation, payment, and confirmation for one service | $6,000 to $15,000 | 2 to 4 weeks |
| Citizen portal | Accounts, applications, status tracking, and messages | $16,000 to $36,000 | 5 to 8 weeks |
| Case management system | Work queues, deadlines, documents, and decisions | $24,000 to $56,000 | 2 to 3 months |
| Data and reporting platform | Service data joined for performance and planning | $32,000 to $80,000+ | 2 to 4 months |
Every project is quoted in writing after a short call. The top of each range covers larger builds and more integrations. The timeline starts once the scope is approved and we have what we need from you.
What clients say
Teams like yours, in their own words
Our old site looked fine on a laptop, but parents struggled to find dates and fees on their phones. The new pages put those details where people actually look.
Priya NairSchool AdministratorBrightPath Learning AcademyEducation DECHY pushed back on two pages we thought we needed. I'm glad they did. The site feels clearer, and prospects arrive at calls with a better idea of what we do.
Edward ClarkeManaging PartnerClearview Business AdvisoryProfessional Services Five students got stuck on the same screen during our first usability session. By the next round, they were getting through it without needing us to explain every step.
Aiden RiveraProduct Design LeadLearnSpring EducationEducation
Common questions
Questions about public sector software
How much does a digital public service cost?
One accessible online form with payment usually costs $6,000 to $15,000. Case management and portals cost more and are delivered in stages.
Do you meet accessibility standards?
Yes. We build to the WCAG guidelines and test with screen readers, keyboards, and real users.
Can you connect to our existing records systems?
Usually, yes, through their interfaces or a controlled adapter, so staff keep their tools.
Will we own the code?
Yes. You own what we build, with documentation so your team or another supplier can run it.
Can you work within our procurement process?
Yes. We provide the documentation, pricing, and evidence procurement teams ask for.
Do you support services after launch?
Yes. We offer support and improvement plans, or a full handover to your own team.
Have a different question?
Tell us what you are weighing up and we will answer it plainly.
Ask a questionAlready a client? Email support@dechytech.com
Tell us which service to fix first
Share the service, its volume, and the systems behind it. We reply with a plan, a price range, and a timeline.