Work Area
Ecommerce Platforms
We build ecommerce platforms that do more than display products: the catalog, basket, payment, order handling, and the links to stock and delivery that keep them in step. We help you choose the right foundation first, then build on it.
- 1,200+ clients helped
- Building since 2010
- 15 services, one team
- 50+ technologies
At a glance
What we build
We build the whole system that lets you sell online: a catalog, a basket, payment, order handling, and links to stock and delivery.
Problems we solve
A store that looks fine but handles orders, stock, and payments badly loses sales and costs staff time.
Who we serve
Businesses starting to sell online, and sellers whose store has outgrown its first set-up.
How to choose
Start from a proven platform when your selling is standard. Build custom parts only where your product or process is unusual.
In practice
The store, and everything behind it
We build the software and connections that let a business sell online: product listings, basket and checkout, payment, order management, and links to stock, delivery, and accounting.
The visible store is only part of the work. After a customer pays, someone must pick the item, send it, tell the customer, update stock, and record the sale. Platforms that connect these steps save staff hours every day.
The right amount of building depends on how ordinary your selling is. Many stores need no custom parts. Some, with unusual products or prices, do.
The path from visitor to delivered order
Stages that narrow: Shoppers arrive: From search, email, social media, and ads.; They browse the catalog: Clear products, photos, and prices.; They fill a basket: Choices stay saved and easy to change.; They check out and pay: Few steps, trusted payment, clear costs.; They receive and return: Delivery, updates, and easy returns..
- Shoppers arriveFrom search, email, social media, and ads.
- They browse the catalogClear products, photos, and prices.
- They fill a basketChoices stay saved and easy to change.
- They check out and payFew steps, trusted payment, clear costs.
- They receive and returnDelivery, updates, and easy returns.
Often built with
What we build
Parts of an ecommerce platform
Front of store
- Catalog, search, and filters.
- Product pages that answer real questions.
- A fast, simple checkout.
Back of store
- Order and stock management.
- Prices, discounts, and tax rules.
- Customer accounts and history.
Connections
- Payment providers such as Stripe.
- Delivery services and warehouses.
- Accounting and email.
What it looks like
The store front and the engine behind it
A platform is more than a shop window.
Behind the checkout
What happens after someone clicks Pay
A good platform handles the work after payment automatically.
What happens after someone clicks Pay
A sequence of 5 steps. Payment is confirmed: The provider approves it and the order is recorded.; Stock is updated: The item is reserved, and low stock is flagged.; The order is packed and sent: Staff or a partner receives a pick list and labels.; The customer is told: Confirmation and tracking arrive by email.; The sale is recorded: Accounting and reports are updated..
- Payment is confirmedThe provider approves it and the order is recorded.
- Stock is updatedThe item is reserved, and low stock is flagged.
- The order is packed and sentStaff or a partner receives a pick list and labels.
- The customer is toldConfirmation and tracking arrive by email.
- The sale is recordedAccounting and reports are updated.
Choosing a foundation
Which foundation suits you?
There are three ways to build a store. Each suits different needs.
How unusual is your selling?
Choose this when
Your products and prices are fairly standard, and you want to launch soon.
- What you get
- A store on a service such as Shopify, with themes, payments, and apps ready.
- Keep in mind
- You work within the platform's rules, and pay monthly fees.
Choose this when
You want more control, or already use WordPress.
- What you get
- A store such as WooCommerce, which you host and can change freely.
- Keep in mind
- You are responsible for hosting, updates, and security.
Choose this when
Your products, prices, or rules are unusual, such as made-to-order goods.
- What you get
- A store built around your process, connected to your systems.
- Keep in mind
- It costs more and takes longer, so it should be justified.
A typical example
Specialty goods sold with live stock
A typical case is a seller of specialty goods who takes orders by email and phone, and keeps stock in a spreadsheet. Orders are sometimes taken for items that have sold out.
A platform could show live stock, take payment at order time, and send each order to the packing list. Staff would stop re-typing orders, and customers would receive tracking by email.
Common questions
Questions about ecommerce platforms
Should we build custom or use a hosted platform?
Start with a hosted or open platform unless your selling is unusual. Custom work is best kept for the parts that set you apart.
Can the store connect to our stock and accounting?
Yes. Most platforms can be connected, and we plan the connections so each sale is recorded once.
Can we move from our current store?
Yes. We move products, customers, and order history, and keep the addresses that matter.
Have a different question?
Tell us what you are weighing up and we will answer it plainly.
Ask a questionAlready a client? Email support@dechytech.com
Tell us what you sell
Describe your products and how orders are handled today. We will suggest a foundation and what to connect to it.