Work Area
Digital Transformation
We help organizations change how they work by using technology well, in small phases that each deliver a measured result. Each step replaces something that slows the business down, and its result decides the next one.
- 1,200+ clients helped
- Building since 2010
- 15 services, one team
- 50+ technologies
At a glance
What we build
We help you change how your organization works by using technology well, in phases, with each change tied to a result you can measure.
Problems we solve
Large technology programs are costly and slow, and many end with new tools that nobody uses and no improvement in results.
Who we serve
Leaders planning a major change in how their organization works, and teams carrying out a multi-year technology program.
How to choose
Change one area at a time, starting where the pain and the payoff are greatest, and measure each phase before the next.
In practice
Changing how work gets done
We help organizations change how work gets done with technology, not just buy new tools. That covers processes, systems, information, and the habits of the people who use them.
The tools are the easy part. Most programs struggle with the human side: agreeing a process, moving people to a new way of working, and finishing the job of switching off the old one.
That is why we plan transformation as a series of small, owned changes, each with a measure of success, instead of one large program with a distant finish.
From the whole organization to one proven phase
Stages that narrow: The whole organization: Every process, tool, and team.; What hurts most: The areas with the biggest cost or delay.; One first phase: A contained change with a clear measure.; Proven results: Evidence that it worked.; The next phase: Chosen with what was learned..
- The whole organizationEvery process, tool, and team.
- What hurts mostThe areas with the biggest cost or delay.
- One first phaseA contained change with a clear measure.
- Proven resultsEvidence that it worked.
- The next phaseChosen with what was learned.
Where change happens
Common areas of change
| Area | What changes | A sign you need it |
|---|---|---|
| Customer experience | How people find, buy from, and get help from you. | Customers complain about effort or delays. |
| Operations | How work moves between people and systems. | Staff re-type data and chase approvals. |
| Information | How data is stored, shared, and used for decisions. | Reports disagree or take days. |
| Systems | Which software runs the business. | Old software holds back change. |
| People and habits | How teams work with the new tools. | New tools sit unused. |
The phases
How a program is staged
Staging keeps risk small and lets you learn along the way.
How a program is staged
A sequence of 5 steps. Assess: See what you have, what it costs, and where it hurts.; Prioritize: Rank changes by payoff, effort, and risk.; Change one area: Build or buy, connect, and train.; Measure: Compare results with the starting point.; Decide the next step: Continue, adjust, or stop..
- AssessSee what you have, what it costs, and where it hurts.
- PrioritizeRank changes by payoff, effort, and risk.
- Change one areaBuild or buy, connect, and train.
- MeasureCompare results with the starting point.
- Decide the next stepContinue, adjust, or stop.
Choosing the right approach
What this is not
Transformation is not buying software and hoping. Without a clear process and an owner, new tools usually reproduce old problems at greater cost.
We say so early, and often recommend smaller changes than clients first expect.
A typical example
A staged plan that starts with one process
A typical case is an organization with paper forms, several spreadsheets, and a twenty-year-old system that only one person understands. Leadership wants to modernize everything.
A staged plan could start with the one process that wastes the most time and replace its paper forms with a tracked workflow. It would then measure the saving, and use that evidence to plan the next phase and the eventual retirement of the old system.
Tell us what you want to be different in a year
Describe the change you want, and what is in the way. We will map a first phase and what it would involve.