Solutions
Start from the problem
At DECHY, a solution is the answer to a business problem. Below are the problems we are asked about most and how we solve each one. Where a kind of system answers your need better than a single solution, we point you to it.
Each solution leads to the services, systems, and technologies behind it.
- 1,200+ clients helped
- Building since 2010
- 15 services, one team
- 50+ technologies
How it fits together
A solution is not a service, a system, or a tool
DECHY describes the same work from four angles. Each answers a different question, and each has its own pages.
| View | The question it answers | Where to look |
|---|---|---|
| Solutions | What is wrong, and what does fixing it look like? | The solution pages below. |
| Services | What kind of work does DECHY do? | Services hub, one page for each of the 15. |
| Work Areas | What kinds of system does DECHY build? | The Work hub, with the systems we build. |
| Technologies | What is it built with? | The Technologies hub, with pages for each major tool. |
The solutions
Six problems we solve, in the words people use
Each solution page starts from the problem, then explains the routes open to you, how we work, and what to watch for.
- We do the same tasks by hand, again and againBusiness process automation takes the repeated steps of a process, such as requests, approvals, and re-typed data, and lets software carry them out.
- Our software is old, and risky to change or leaveLegacy system modernization moves an old system to a supported setup in stages, so the business keeps running at every step.
- Our servers are costly, aging, or fragileCloud migration plans and carries out the move of systems and data to the cloud, with a route for each system and a tested way back.
- Our customer records disagree between toolsConnecting your customer relationship management (CRM) system to the website, billing, support, and marketing, so each fact is entered once.
- We cannot see current numbers without building reportsBusiness dashboards give each role a few trusted, current figures, taken from your own systems and defined once.
- Customers wait too long for answersAI customer support answers routine questions from your own content and hands the rest to your team with the context attached.
Other needs
When the answer is a kind of system
Some needs are best answered by a kind of system we build, not by a separate solution. Each of these leads to the system that answers it.
- Customers phone to ask where things areA private place where customers see orders, documents, and messages themselves.See customer portals
- We run on spreadsheets and emailInternal tools that replace the files that break or clash.See internal tools
- Requests stall with no clear ownerWorkflows that route, time, and track each request.See workflow automation
- Our systems do not share informationConnections that move data between your tools.See integrations
- Our data is scattered and not trustedA reliable data foundation and the reporting on top of it.See data and analytics
- We want to sell online, or sell in new waysOnline stores, subscriptions, and the commerce systems behind them.See commerce systems
- We want AI to do some of the routine workAssistants and agents that carry out defined tasks under human control.See AI agents
- We need a plan for a larger changeA staged route for modernizing how the organization works.See digital transformation
- We have an idea for an app or productSoftware you want to test, launch, and grow.See digital products
An example
One problem, several services
To show how services combine, here is the first problem above, repeated manual work, and how its solution is built.
One problem, several services
Repeated manual work connected to: Consulting: Find the tasks worth automating.; Automation: Build the rules that run by themselves.; Integration: Connect the tools they use.; Design: Make the screens clear for staff.; Security: Protect what the automation can reach.; Analytics: Show the time and errors saved..
- ConsultingFind the tasks worth automating.
- AutomationBuild the rules that run by themselves.
- IntegrationConnect the tools they use.
- DesignMake the screens clear for staff.
- SecurityProtect what the automation can reach.
- AnalyticsShow the time and errors saved.
Four ways in
Explore DECHY the way you think about it
Solutions start from the business problem. If you know the system you want, the tool, or the kind of help, these routes lead to the same places.
By problem
I know what is going wrong
Start from the business problem and see the kind of solution that fits.
You are here
By system
I know what I want built
Browse the kinds of system we build, such as portals, platforms, and agents.
By technology
I know the tool I want to use
See where each technology fits, when it is right, and what the alternatives are.
By discipline
I know the kind of help I need
Explore what we do, from software and AI to cloud, security, and design.
Common questions
Questions about solutions
What if my problem is not listed?
Describe it to us. The list shows the problems we are asked about most, and many others are variations or mixtures of them.
Why are there only six solution pages?
A solution page is for a problem that no single kind of system answers. Where a kind of system answers the need directly, such as a customer portal or an internal tool, we point you to it instead of repeating it.
Are solutions products I can buy?
No. They are patterns for solving a problem, which we build to fit you. Some use ready-made tools, and some need custom work.
How do solutions relate to your work pages?
Solutions describe the problem and the approach. Work pages describe the kinds of system that result. Each links to the other.
Have a different question?
Tell us what you are weighing up and we will answer it plainly.
Ask a questionAlready a client? Email support@dechytech.com
Describe the problem in your own words
Tell us what is going wrong and what it costs you. We will say what kind of solution fits and what a first step could be.