Industry
Telecom software that cuts calls and speeds up installs
We build the self-service apps, ordering flows, and engineer tools that let telecom customers help themselves and get connected faster. Calls drop, orders flow through without manual steps, and engineers arrive with everything they need.
- 1,200+ clients helped
- Building since 2010
- 15 services, one team
- 50+ technologies
At a glance
What we build
We build customer self-service apps, ordering and provisioning flows, field service tools, and network and service data dashboards for telecom providers.
Problems we solve
Customers call for things they could do online, orders stall between systems, and engineers arrive without the details they need.
Who we serve
Mobile and broadband providers, internet service providers, network operators, and telecom resellers.
How to choose
Start with self-service if contact volume is high, or with ordering and provisioning if installs and activations are slow.
What is different
What telecom providers need from software today
Telecom customers rarely want to call. They want to check usage, change a plan, report a fault, and see when it will be fixed, all from their phone. Every call that could have been self-service costs money and patience.
Behind the scenes, ordering and provisioning often pass through several systems with manual steps between them. New customers wait days for activation that could take minutes.
Field engineers carry the rest of the burden. When they arrive without the right details, installs fail and repeat visits follow.
We build the customer and operations layer that connects these pieces to your billing and network systems, so the whole journey from order to working service runs smoothly.
We build so your teams can keep changing the journeys after launch. Offers, plans, and messages are managed in admin tools rather than code, and every integration is documented, monitored, and tested, so adding the next journey is faster than the first. The same building blocks then support new products, partner channels, and business customers without starting again.
What you get
What telecom providers get from us
Providers see the change in contact volumes, activation times, and first-time install rates within months of launch.
Fewer calls
- Common tasks in the app.
- Fault status without calling.
Faster activation
- Orders flow automatically.
- Exceptions flagged early.
Better installs
- Engineers fully briefed.
- Fewer repeat visits.
Clear service view
- Outages and impact visible.
- Customers informed proactively.
Typical projects
Telecommunications projects, costs, and timelines
Providers usually start with self-service, then automate ordering and field work.
| Project | What it includes | Typical cost | Typical timeline from approved scope |
|---|---|---|---|
| Customer self-service app | Plans, bills, usage, payments, and fault reporting | $16,000 to $36,000 | 4 to 8 weeks |
| Online ordering and availability | Address checks, plan selection, checkout, and booking | $12,000 to $28,000 | 4 to 6 weeks |
| Engineer field app | Jobs, equipment, tests, photos, and sign-off | $16,000 to $32,000 | 4 to 6 weeks |
| Provisioning automation and data dashboards | Order flow automation and network service dashboards | $32,000 to $80,000+ | 2 to 4 months |
Every project is quoted in writing after a short call. The top of each range covers larger builds and more integrations. The timeline starts once the scope is approved and we have what we need from you.
What we build
Telecom software we build
Each tool connects to your billing, network, and provisioning systems, which stay the source of truth.
Self-service app and portal
Plans, bills, usage, payments, and add-ons managed without calling.
Online ordering
Address availability checks, plan choice, checkout, and installation booking.
Provisioning automation
Orders passed between systems automatically, with exceptions flagged for staff.
Fault reporting and status
Customers report faults, run checks, and see repair status in the app.
Engineer field app
Jobs, equipment, test results, photos, and customer sign-off on one phone.
Network and service dashboards
Service health, outages, and customer impact shown in one view.
How we deliver
How we deliver telecom software
A self-service app or ordering flow usually reaches customers within two months.
Find the avoidable calls
We analyze why customers call and which reasons could be handled online.
What it produces
- Contact analysis
- Self-service list
Map the order flow
We trace orders from checkout to activation and mark every manual step.
What it produces
- Order flow map
- Automation plan
Build and connect
We build the apps and connect them to billing, network, and provisioning systems.
What it produces
- Apps
- Integrations
Measure and expand
We track calls avoided and activation times, then extend to more journeys.
What it produces
- Results report
- Next journeys
Technical depth
Technical notes for telecommunications
What your architecture and operations teams will ask about.
- We connect to billing, provisioning, and network systems through their interfaces, which stay the source of truth.
- Integration services handle retries and log every message, so orders are never lost.
- Customer apps are built to handle large customer bases and peak times such as outages.
- Monitoring shows the health of every integration and alerts the team to failures.
What clients say
Teams like yours, in their own words
During busy weekends, staff were leaving the shop floor to check stock on a desktop.
Olivia BrooksRetail Store ManagerMarketRow RetailRetail DECHY fixed the part of our dispatch board that left us chasing updates in three places. I can see what is delayed and why, without ringing around.
Thomas ReedDispatch Operations ManagerHarborline LogisticsLogistics Luis from DECHY helped us fix how technicians close visits on-site. They can add photos and parts before leaving the property, and I no longer get a pile of paperwork at night.
Sofia AlvarezField Service Operations ManagerSummit Property MaintenanceHome and Field Services
Common questions
Questions about telecom software
How much does a telecom self-service app cost?
A customer self-service app usually costs $16,000 to $36,000 and takes 4 to 8 weeks, depending on billing integration.
Can you connect to our billing system?
Usually, yes, through its interfaces. Billing stays the source of truth and the app reads from it.
Can customers check service availability online?
Yes. Address checks show available plans and speeds before checkout.
Can you automate provisioning?
Yes. We automate the steps between ordering and activation and flag exceptions for staff.
Do you build tools for field engineers?
Yes. Engineers get jobs, equipment details, tests, and sign-off in one mobile app.
Can customers see outage information?
Yes. Outages and repair status appear in the app, so customers do not need to call. Proactive messages can go out by text and push notification as soon as an outage is confirmed, along with updates when the service is restored.
Have a different question?
Tell us what you are weighing up and we will answer it plainly.
Ask a questionAlready a client? Email support@dechytech.com
Tell us where customers or engineers wait
Share your journeys, volumes, and systems. We reply with a plan, a price range, and a timeline.