Case study
ClaimBridge
An insurance claims platform that settles claims in days, not weeks
A regional property and auto insurer
The story
From the problem to a system that works
- 01
What the client wanted
Replace email, spreadsheets, and a legacy claims tool with one platform where every claim moves from intake to settlement with clear owners and deadlines.
- 02
The challenge
Claims handlers retyped details from forms and photos, documents went missing between teams, and customers phoned daily for updates. The average claim took 21 days to settle and the backlog kept growing.
- 03
What we built
We built ClaimBridge, a claims platform with a five-step workflow from intake to closure, AI document verification that checks IDs, photos, and repair estimates, quick actions for adjusters, and live claim status for every customer.
Delivered
What ClaimBridge includes
- Five-step claims workflow with owners and deadlines
- AI verification of claim documents
- Adjuster workspace with quick actions
- Customer status updates by email and text
- Management reporting on volume and cycle time
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